Last Updated: April 7, 2026
At HandForHelp, your trust is our most valuable asset. We are committed to protecting your personal information and being transparent about how we use it.
1. Information We Collect
We only collect the data necessary to provide you with high-quality service:
- Identification: Your name, email, and phone number.
- Logistics: Your pickup and delivery addresses.
- Task Details: Your shopping lists, parcel descriptions, or special delivery instructions.
2. How We Use Your Data
- To coordinate and complete your requested errands and deliveries.
- To send you status updates, digital receipts, and booking confirmations.
- To occasionally notify you of our upcoming Saint John ↔ Moncton route schedules.
- To improve our website experience based on how you interact with our forms.
3. Payment Security
- E-transfers: These are handled entirely through your own secure banking institution.
- Credit Cards: Service fee payments are processed via a secure, third-party provider (e.g., Square or Stripe).
4. Your Rights & Data Deletion
You have the right to know what data we hold about you. If you would like us to delete your address or contact info from our records, please email help@handforhelp.ca. We will fulfill all deletion requests within 48 hours.
5. Consent
By using our site, you consent to our collection and use of your information as described in this policy. When you submit a request, you specifically consent to being contacted via text or phone for the purpose of completing that request.
